Qq2 Terms and Conditions — Complete Guide to Using the Betting Platform

Welcome to qq2, an online betting platform operated by qq2.ad. This Terms and Conditions document constitutes a legally binding agreement between you ("Member" or "Player") and qq2 ("Platform", "We", or "qq2").

By accessing, registering, logging in to, or using any part of the qq2 platform — including the website, mobile app, and all related services — you acknowledge that you have read, understood, and agreed to be bound by all Terms and Conditions set out in this document.

If you do not agree with any part of these terms, please stop using the qq2 platform immediately. Continued use of the platform after any amendments constitutes acceptance of the updated terms.

To register and use the qq2 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and throughout the duration of platform use.
• Not be a citizen or resident of any region or country that explicitly prohibits online wagering activities.
• Not currently on a self-exclusion list or any exclusion list enforced by a regulatory body.
• Having full legal capacity to enter into a binding agreement.
• Registering on your own behalf only, not on behalf of another person.

Qq2 reserves the right at any time to request proof of eligibility from any member. Failure to provide the required documents within the specified timeframe may result in temporary suspension or permanent closure of the account.

During registration, you are required to provide accurate, complete, and up-to-date information including your full name, date of birth, email address, phone number, and a valid payment method. Providing false or misleading information is a serious violation of these terms.

Each player is only permitted to hold one (1) qq2 account only. Holding multiple accounts — whether using different names, email addresses, phone numbers, or payment methods — is strictly prohibited. qq2 uses automated detection systems and manual monitoring to identify duplicate accounts.

The Know Your Customer (KYC) process is part of qq2's standard procedure. You may be required to submit the following documents at any time:

• A copy of your identity card (MyKad) or valid passport.
• Proof of address such as a recent utility bill or bank statement (not older than 3 months).
• Proof of ownership of the registered payment method.
• Any additional documents deemed necessary by the qq2 compliance team.

Qq2 supports a variety of payment methods suited for Malaysian players, including FPX bank transfer, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, and other methods listed on the platform. Available payment methods are subject to change from time to time.

Deposit: All deposits are processed instantly upon confirmation received from the payment provider. Minimum and maximum deposit limits vary by payment method and can be viewed on the deposit page within your account.

Withdrawal: Withdrawal requests are processed within 10 to 30 minutes for standard requests that require no additional review. Withdrawals will be credited to the same bank account or e-wallet used for the deposit, subject to qq2's anti-money laundering (AML) policy.

• Withdrawals will only be processed to the payment method registered under the same member's name.
• Qq2 reserves the right to delay withdrawals by up to 5 business days for security review purposes if necessary.
• Any attempt to withdraw funds from a bonus that has not yet met the wagering requirement will be automatically rejected.
• Qq2 is not responsible for any fees or charges imposed by your bank or third-party payment providers.

Qq2 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, rebates, and seasonal special promotions. All bonuses are subject to the specific terms and conditions stated alongside each promotional offer.

General terms applicable to all qq2 bonuses are as follows:

• Each bonus has a wagering requirement that must be fulfilled before the bonus funds or winnings derived from bonus funds can be withdrawn.
• Bonuses may only be claimed once per member, per household, per IP address, and per device, unless otherwise stated.
• Qq2 reserves the right to cancel any bonus if there are signs of abuse, fraud, or attempts to exploit the bonus system.
• The maximum betting limit when using bonus funds is as specified in the individual bonus terms — exceeding this limit may result in the cancellation of the bonus and any associated wins.
• Bonuses have a validity period that must be observed; expired bonuses cannot be reactivated.

All games available on qq2 — including Live Casino, video slots, table games, sports betting, and e-sports wagering — are subject to their respective specific rules, which can be found on the relevant game page.

General rules that apply across all games on qq2:

• Game results generated by a certified random number generator (RNG) system are final and cannot be disputed.
• In the event of a technical disruption during an active game session, qq2 will use server records to determine the last valid game state.
• Any attempt to hack, manipulate, or exploit bugs in the gaming system is a serious violation and may result in legal action.
• Qq2 reserves the right to void any wager placed after the actual outcome of an event is already known (late betting).
• The return-to-player (RTP) rate for each slot game can be found in the respective game information.

As a qq2 member, you are solely responsible for ensuring that your use of this platform is lawful under the applicable laws of your jurisdiction. qq2 is not liable for any violation of local laws committed by a player.

You are also responsible for:

• Keeping your password and account login details confidential. qq2 will never ask for your password via email, phone, or live chat.
• Notifying qq2 immediately if you suspect your account has been compromised or accessed without authorisation.
• Ensuring all information in your account is accurate and up to date at all times.
• Play within your own financial means and use the responsible gaming tools provided if needed.
• Not to use the qq2 platform for any money laundering or other illegal activities.

Qq2 takes the protection of your personal data seriously. All information you provide to qq2 is handled in accordance with our Privacy Policy, which complies with applicable data protection standards. By using this platform, you agree to the collection and processing of your data as described in the Privacy Policy.

You agree that qq2 may use your information for the following purposes:

• Identity verification and the KYC process.
• Processing financial transactions that you initiate.
• Account-related communications, promotions, and platform updates.
• Fraud detection and ensuring platform security.
• Compliance with applicable legal and regulatory obligations.

Qq2 will not sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent. For more information, please refer to Privacy Policy our complete one.

Qq2 reserves the right to suspend or close any member's account without prior notice if there is reasonable cause to do so, including but not limited to:

• Violation of any part of these Terms and Conditions.
• Suspicion or confirmation of fraud, money laundering, or other illegal activity.
• Opening or using multiple accounts.
• Providing false information during registration or the KYC process.
• Abuse of the bonus system or attempts to exploit platform bugs.
• Threatening, disruptive, or abusive behaviour towards staff or other members.

If your account is closed for legitimate reasons, any remaining balance originating from your deposits (excluding bonus funds that have not met their requirements) will be returned to you in accordance with qq2's standard procedure, subject to any relevant investigation.

You may also close your own account at any time by contacting qq2 customer support. Self-closure requests will be processed within 24 business hours.

Qq2 provides its platform on an "as is" and "as available" basis. While we strive to ensure the platform operates smoothly at all times, we make no guarantee that the platform will be free from interruptions, errors, or technical issues at all times.

To the extent permitted by applicable law, qq2 is not liable for:

• Any financial losses incurred as a result of wagering activity on the platform.
• Service disruptions due to maintenance, cyberattacks, or circumstances beyond our control.
• Indirect, incidental, or consequential damages arising from the use of the platform.
• Acts or omissions by third parties, including payment providers and game providers.

Qq2 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time at our sole discretion. Amendments take effect immediately upon being posted on the platform, unless a different effective date is specified.

We will endeavour to notify members of material changes via in-app notifications, registered email, or prominent notices on the website. However, it remains your responsibility to review these Terms and Conditions from time to time.

Continued use of the qq2 platform after any amendments are published constitutes your acceptance of and agreement to the updated terms. If you do not agree with the amended terms, you must stop using the platform and may request account closure.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or the use of the qq2 platform, our customer support team is available 24 hours a day, 7 days a week.

You can reach us via:

• Live Chat: Available directly in the qq2 app or website — average response time under 3 minutes.
• Email: [email protected] — for inquiries requiring documentation or detailed clarification.
• Telegram: qq2's official support channels are available in your account after logging in.

For formal complaints, please state your account number, a detailed description of the complaint, and any relevant evidence. All complaints will be acknowledged within 24 hours and are targeted for resolution within 5 business days.

You may also visit the Frequently Asked Questions (FAQ) us for answers to the most frequently asked questions by qq2 players.